FAQ

Payment
We accept all forms of credit cards

Returns and Exchanges
Your satisfaction is our highest priority. If you are not happy in any way with your purchase, you are entitled to a full refund within the first 45 days of your purchase. We'll cover your return costs. All you need to do is give us a heads up here and we'll get a pre-paid shipping label out to you. From there, just drop it off at your nearest UPS store and we will dispatch your refund.
If you requested an exchange, we will hold your new item until we receive your return. All in all, super simple.

How long will it take to receive my order?
Our orders are shipped directly from our overseas factories directly to you. Since we don't hold any physical inventory in our offices, we save a lot of money. These savings are then applied to our products, which are significantly cheaper than most retailers. Our typical shipping time is between 2 to 4 weeks, although most of our customer receive their orders in less time. 

When will my order ship?
Orders are shipped within 72 hours starting from when the order was placed.  Once the order is shipped, we will provide a tracking number for your package.

Do you ship outside the US?
Currently we don't. But it is something we are planning in the near future.

Can I modify my order?
Yes, as long as your order has not shipped, you can modify it.

Can I cancel my order once it ships?
Unfortunately no. If you need to return or exchange your order, please go here once you receive your items.

Do you sell the Huxford pack in a small?
Not at this moment. We currently only offer medium sizes and larges sizes, perfect for dogs ranging from 30 pounds to over 80 pounds. In the near future, we'll look to offer a wider range of sizes.

How do I determine whether my dog is a medium or a large?
Take a look at the handy-dandy sizing chart below. The ranges are an estimate and there may be a 2cm leeway depending on the type of dog.
SIZE CHEST WEIGHT
MEDIUM 7"-12" 30lbs - 55lbs
LARGE 12"-20" 50lbs - 80lbs